Glia wins Excellence Award for safer AI in banking
Glia, a customer service platform providing AI-powered interactions for the banking sector, has been named a winner in the Banking and Financial Services Category at the 2026 Artificial Intelligence Excellence Awards. The awards recognises achievements in a range of industries and use cases, spotlighting “companies and leaders moving AI beyond experimentation and into practical, accountable […]
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Manulife moves AI agents into core financial workflows
Large financial firms have spent years testing artificial intelligence in small projects, often limited to data analysis or customer support tools. The next phase appears to involve something more operational: systems that can take action in business workflows. Canadian insurer Manulife is moving in that direction as it works to deploy agent-based AI systems inside […]
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COBOL modernisation just got an AI shortcut–and the market noticed
It’s an open secret (that is, not many people seem to know) that the institutions keeping the global financial system turnig over run code that is ancient, barely understood, and frighteningly hard to replace. Now, AI is finally making that problem solvable – and the market has responded with a reality check for one of […]
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Goldman Sachs deploys Anthropic systems with success
Goldman Sachs plans to deploy Anthropic’s Claude model in trade accounting and client onboarding, and, according to an article in American Banker, presents this as part of a broader push among large banks to use generative artificial intelligence to improve efficiency. The focus is on operational processes that sit in the back office and have […]
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Banking AI in multiple business functions at NatWest
NatWest Group has expanded the use of artificial intelligence in several areas of its operations, citing customer service, document management in its wealth management division, and software development. According to a blog post by its chief information officer, Scott Marcar, 2025 was the first year in which these systems were deployed at scale. The aim […]
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Banks operationalise as Plumery AI launches standardised integration
A new technology from digital banking platform Plumery AI aims to address a dilemma for financial institutions: how to move beyond proofs of concept and embed artificial intelligence into everyday banking operations without compromising governance, security, or regulatory compliance. Plumery’s “AI Fabric” has been positioned by the company as a standardised framework for connecting generative […]
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AI in Human Resources: the real operational impact
Human Resources is an area in many organisations where AI can have significant operational impact. The technology is now being embedded into day-to-day operations, in activities like answering employees’ questions and supporting training. The clearest impact appears where organisations can measure the tech’s outcomes, typically in time saved and the numbers of queries successfully resolved. […]
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