McDonald’s tests Google-backed AI drive-thru ordering system
McDonald’s is testing a new AI system that can take drive-thru orders and support restaurant operations. The system, called ArchIQ and nicknamed “Archy,” was introduced during the company’s Worldwide convention, according to Restaurant Business. It is being tested at five McDonald’s locations in the United States, though the company has not named the restaurants involved. […]
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Aviva deploys AI to stop £230M in sophisticated insurance fraud
Aviva has uncovered a record £230 million in insurance fraud claims and is using AI tools to counter the growing problem. The battleground has changed, and the culprits are also coming armed with a new generation of tools. We’re now in an environment where AI is being used not just to defend against fraud, but […]
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How C3 AI agents will automate predictive maintenance for Shell
Shell will use agents from C3 AI to shift from basic anomaly detection towards fully-automated predictive maintenance. The global energy giant is building on their current use of the C3 AI Reliability Suite, which already keeps tabs on more than 30,000 crucial pieces of equipment across upstream and downstream operations. Shell now intends to lean […]
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Meta Business Agent drives AI-powered conversational commerce
Meta has launched Business Agent to automate conversational commerce workflows directly inside its messaging applications. The software allows global retail brands to execute transactions and field support tickets without human intervention. Deploying this architecture places agentic AI directly at the core of social commerce. Meta integrated these workflows natively into Instagram, Messenger, and soon WhatsApp. […]
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Amazon brings AI shopping assistant to retailers with Kate Spade
Amazon is offering its AI shopping technology to other retailers through a new Agentic Shopping Assistant built on AWS, with Kate Spade among the first brands to use it. The service allows retailers to build AI shopping assistants for their own websites and apps. Amazon said each deployment can be customised to a retailer’s catalogue, […]
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How E.ON uses SAP S/4HANA to modernise the grid with AI
Standardising grid data through SAP S/4HANA allows E.ON to modernise infrastructure and execute AI deployments. The utility giant manages infrastructure across three distinct domains: energy grids, customer solutions, and energy infrastructure solutions. Maintaining operations across this scope requires continuous capital expenditure on IT hardware and software maintenance. Leadership initially questioned the business case supporting large-scale […]
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Anthropic IPO filing marks AI maturing into enterprise utility
Anthropic’s IPO filing marks the maturation of generative AI from a research-heavy venture phase into a stabilised enterprise utility. Model developers operating in private markets have prioritised rapid iteration and maximum compute performance over predictable billing cycles. Taking a foundational provider public aligns those engineering goals with standard corporate procurement, introducing structured release schedules and […]
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Scaling safe enterprise AI with OpenAI governance frameworks
OpenAI’s latest governance frameworks offer enterprise leaders a structured blueprint for scaling safe and compliant AI deployments globally. The adoption of large language models has steadily progressed towards requiring sustainable, commercial-grade architecture. OpenAI has released its Frontier Governance Framework (FGF), documenting how the organisation addresses systemic risk assessment and mitigation. The framework maps directly to […]
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Google Pay preps for AI agents with Universal Commerce Protocol
Google Pay is overhauling its payment infrastructure for an impending wave of transactions from AI agents. The latest updates introduce the Universal Commerce Protocol and a new server architecture, positioning Google Pay as a central clearinghouse for purchases executed by autonomous agents rather than human users. AI agents – designed to perform tasks like booking […]
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Google folds Display Ads into AI-first Demand Gen platform
Google is folding Display Ads into its AI-powered Demand Gen platform, marking the end of a long-standing digital advertising model. The Google Display Network (GDN) has been a staple of the open internet for almost twenty years. Marketers previously relied on its predictable framework to target placements, bid on audiences, and A/B test static creative […]
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