Partnership delivers conversational AI that logs calls and creates tasks directly in HawkSoft<\/p>\n
HawkSoft, a leading agency management system provider for independent agencies, and Sonant, a voice AI platform built exclusively for insurance, today announced a new integration that delivers 24\/7 call logging directly within HawkSoft. The collaboration gives agencies conversational AI that understands P&C workflows out of the box, triages every call into actionable tasks, and writes notes back into HawkSoft\u2014so teams resolve requests faster without changing their day-to-day tools.<\/p>\n
For the industry, this announcement signals practical, measurable AI value in the agency front office. For agencies, it reduces hold times, eliminates missed calls, frees staff for higher-value work, and unlocks productivity.<\/p>\n
What Sonant AI Offers<\/p>\n
Insurance-native voice AI agents with warm transfers, VIP bypass, and past-call memory<\/p>\n
Real-time lookup and task routing into\u00a0HawkSoft to keep work in the system of record<\/p>\n
Why it matters<\/p>\n
Fewer missed calls and faster response times across personal and commercial lines<\/p>\n
Less manual data entry, fewer errors, and better customer experience<\/p>\n
Results<\/p>\n
Designed to show time-to-value in weeks, not months<\/p>\n
Built-in governance guardrails and\u00a0SOC 2 Type II compliance<\/p>\n
Previously, this workflow required<\/p>\n
Staffing for high turnover roles<\/p>\n
Manual call routing, repetitive\u00a0notetaking, and follow-up across multiple tools<\/p>\n
Fragmented\u00a0handoffs that created delays and dropped context<\/p>\n
\u201cGreat technology only matters if service is better because of it. HawkSoft\u2019s reputation for standing with agencies is the standard we aspire to. Sonant\u2019s role is to extend that experience with always-on voice AI that routes work cleanly into HawkSoft and respects how agencies operate.\u201d, said Francisco Lopes, Co-founder and CEO at Sonant AI.<\/p>\n
\u201cSonant AI helps agencies automate call routing, policy servicing, and quote intake,\u201d says Rushang Shah, CMO of HawkSoft. \u201cWhen Sonant\u2019s virtual receptionist answers calls, it can handle simple tasks while routing more difficult ones to a person, all while documenting the client and policy in HawkSoft.\u201dThe post HawkSoft and Sonant Integrate Voice AI for Independent Insurance Agencies first appeared on AI-Tech Park.<\/p>\n","protected":false},"excerpt":{"rendered":"
Partnership delivers conversational AI that logs calls and creates tasks directly in HawkSoft HawkSoft, a leading agency management system provider for independent agencies, and Sonant, a voice AI platform built exclusively for insurance, today announced a new integration that delivers 24\/7 call logging directly within HawkSoft. The collaboration gives agencies…<\/p>\n
The post HawkSoft and Sonant Integrate Voice AI for Independent Insurance Agencies<\/a> first appeared on AI-Tech Park<\/a>.<\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-container-style":"default","site-container-layout":"default","site-sidebar-layout":"default","disable-article-header":"default","disable-site-header":"default","disable-site-footer":"default","disable-content-area-spacing":"default","footnotes":""},"categories":[4,1],"tags":[3],"class_list":["post-475","post","type-post","status-publish","format-standard","hentry","category-ai","category-ai-and-ml","tag-ai"],"yoast_head":"\n