New real-time AI solution for in-store teams makes rapid recommendations for deals, add-ons, and savings for a more efficient customer experience\u00a0<\/p>\n
SoundHound processed nearly 30 million AI customer interactions telecom and retail businesses globally in 2025; Debuts at MWC Barcelona as part of growing interest from European market<\/p>\n
SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice and conversational AI, today announced the launch of\u00a0Sales Assist, a new voice-powered AI agent for retail which will debut at\u00a0Mobile World Congress 2026\u00a0(Hall 7, Booth 7E40). The revolutionary in-store agent builds on SoundHound\u2019s existing AI offerings for enterprise businesses, including the company\u2019s next-generation\u00a0agentic AI platform.<\/p>\n
Agentic AI on the Sales Floor<\/p>\n
Designed for in-store teams, the Sales Assist agent provides real-time AI informational prompts to floor staff \u2013 for example, at telecoms retail locations. With consent, the AI supports in-store staff during live customer conversations, analyzing intent and context, and delivering instant, data-driven recommendations directly to a tablet or any device with a microphone and a screen \u2013 from upgrades and bundles to cross-sell opportunities and compliance disclosures.<\/p>\n
Now, instead of having customers wait while associates log into multiple systems, search through pricing plans or manually calculate upgrade options, SoundHound\u2019s Sales Assist agent surfaces the right offer instantly, within the natural flow of conversation. The result is a faster, more personalized experience without the friction that often slows in-store sales interactions.<\/p>\n
Powered by SoundHound\u2019s proprietary Polaris automatic speech recognition (ASR), the AI is purpose built for fast-paced, noisy retail environments with minimal latency. The Sales Assist agent works by orchestrating multiple specialized AI agents that securely access CRM, billing, promotions, product databases, and coverage tools.<\/p>\n
For example, if a customer mentions a damaged phone the system can automatically:<\/p>\n
Check upgrade eligibility<\/p>\n
Retrieve account and billing data<\/p>\n
Surface relevant trade-in promotions<\/p>\n
Suggest complementary bundles or accessories<\/p>\n
The Sales Assist agent helps retailers increase revenue per customer, shorten sales cycles, reduce training time for new employees, and ensure consistent, compliant sales practices across locations. For telecommunications providers, it simplifies complex tariff and upgrade logic while unlocking data-driven retention and cross-sell opportunities.<\/p>\n
Expanding Agentic AI in Europe<\/p>\n
At MWC 2026, SoundHound is showcasing its enterprise AI portfolio, including the SoundHound\u2019s next generation agentic platform, a scalable multi-agent orchestration environment and optimized for MCP and A2A protocols.<\/p>\n
The platform is deployed by hundreds of large-scale enterprise organisations to coordinate sophisticated AI agents across operational environments. Whether the agents are self-built, pre-configured or from a third party, the agentic platform enables them to work together to complete multi-step workflows across customer channels \u2013 including voice, SMS, webchat, email, smart devices, social, contact center, and in-vehicle.<\/p>\n
\u201cVoice assistants and chatbots have been around for years, but truly effective, enterprise grade voice interaction is only now becoming possible,\u201d said\u00a0Michael Anderson, EVP of Enterprise AI at SoundHound AI.\u00a0\u201cWith AI maturing, voice is evolving into a central customer interface that doesn\u2019t just respond but resolves. The Sales Assist agent demonstrates how agentic AI can transform retail environments in real time, and MWC is the perfect platform to bring this next generation of customer experience AI to Europe.\u201d<\/p>\n
Live at MWC Barcelona<\/p>\n
Visitors to Hall 7, Booth 7E40, from March 2\u20135, 2026, can experience a live demonstration of the Sales Assist agent, as well as explore additional enterprise agentic AI use cases powered by the Amelia platform including:<\/p>\n
AI agents customer service, which showcases agentic support workflows designed to handle even very complex service interactions across telecom and retail<\/p>\n
SoundHound\u2019s agentic\u00a0voice commerce platform\u00a0\u2013 making its European debut \u2013 which enables drivers and passengers to order food, make reservations, pay for parking, book tickets, travel, and more just by speaking thanks to in-vehicle voice AI agents.<\/p>\n
Visitors can also experience how AI agents can be configured on site in minutes through an interactive build environment that illustrates rapid deployment across industries.<\/p>\n
SoundHound\u2019s presence at MWC 2026 in Barcelona underscores its accelerating momentum across Europe and globally. In 2025 alone, the company processed nearly 30 million AI-driven customer interactions for telecom and retail. Today, SoundHound powers millions of products and services worldwide, enabling billions of AI interactions each year for leading brands Learn more at\u00a0www.soundhound.comThe post SoundHound AI Launches Sales Assist Agent at MWC 2026 first appeared on AI-Tech Park.<\/p>\n","protected":false},"excerpt":{"rendered":"
SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice and conversational AI, today announced the launch of\u00a0Sales Assist, a new voice-powered AI agent for retail which will debut at\u00a0Mobile World Congress 2026\u00a0(Hall 7, Booth 7E40). The revolutionary in-store agent builds on SoundHound\u2019s existing AI offerings for enterprise businesses, including…<\/p>\n
The post SoundHound AI Launches Sales Assist Agent at MWC 2026<\/a> first appeared on AI-Tech Park<\/a>.<\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-container-style":"default","site-container-layout":"default","site-sidebar-layout":"default","disable-article-header":"default","disable-site-header":"default","disable-site-footer":"default","disable-content-area-spacing":"default","footnotes":""},"categories":[4,1],"tags":[3],"class_list":["post-1534","post","type-post","status-publish","format-standard","hentry","category-ai","category-ai-and-ml","tag-ai"],"yoast_head":"\n