RingCentral\u2019s trusted communications enhanced by OpenAI deliver high-fidelity, powerful AI experiences that drive business outcomes<\/p>\n
RingCentral, Inc.\u00a0(NYSE: RNG), a global leader in AI-powered business communications, today announced it is integrating\u00a0OpenAI\u00a0to advance enterprise-grade voice AI. The effort combines RingCentral\u2019s trusted communications platform with OpenAI frontier models like GPT-5.2 to bring generative AI into the most valuable business communication channel: voice. This effort will enable organizations to work smarter, serve customers faster, and unlock the full value of every conversation.<\/p>\n
Powering a New Era of Voice-First AI<\/p>\n
Voice is the richest, most immediate source of customer intent. By allowing customers to bring intelligence directly into the flow of live conversations, RingCentral is enabling natural, context-aware interactions that feel genuinely human through OpenAI. Powered by RingCentral\u2019s high-fidelity, low-latency voice infrastructure, these experiences deliver exceptional clarity and responsiveness in real time.<\/p>\n
Together, the companies are bridging the gap between cutting-edge AI innovation and practical, real-world business use, paving the way for a new generation of voice-driven automation and agentic AI solutions across the enterprise.<\/p>\n
\u201cOpenAI enables us to turn powerful technology into tangible business value \u2013 from AI that answers customer calls to AI that assists every employee,\u201d said Kira Makagon, President & COO, RingCentral. \u201cTogether, we\u2019re helping organizations transform how work gets done, making it faster, smarter, and more human.\u201d<\/p>\n
Fueling Rapid AI Innovation<\/p>\n
OpenAI is helping accelerate RingCentral\u2019s broader AI roadmap, by powering a connected system of agentic AI that spans the entire customer interaction lifecycle\u2014from automated call handling to human-assisted decision-making. The same foundational technology behind RingCentral AI Receptionist (AIR), which answers and automates inbound customer calls, now extends to support RingCentral AI Virtual Assistant (AVA), the company\u2019s new personal AI assistant currently available to a limited number of customers. Together, AIR and AVA form a unified intelligence layer: AIR handles interactions at the front door, while AVA ensures that once conversations are routed to people, employees are equipped with full context, insights, and next-best actions.<\/p>\n
Built on RingCentral\u2019s trusted communications platform and enhanced by OpenAI frontier AI, AVA brings voice-first, role-adaptive intelligence directly to employees. It connects voice, video, and messaging data across the RingCentral platform to help people find answers, automate tasks, and make smarter, faster decisions \u2014 keeping work moving without friction.<\/p>\n
Unlike many AI tools that focus narrowly on documents or meeting summaries, AVA starts where AIR leaves off: real human conversations. It applies trusted voice intelligence captured across customer interactions to deliver context-rich, accurate responses and actions. From capturing notes and summarizing calls to searching across conversations and automating follow-up tasks, AVA helps employees turn routed interactions into meaningful outcomes.<\/p>\n
\u201cRingCentral shows how advanced AI moves beyond insight and into action,\u201d said Giancarlo \u2018GC\u2019 Lionetti, Chief Commercial Officer at OpenAI. \u201cBy working together, we are bringing intelligence directly into live voice conversations, helping enterprises move faster, serve customers better, and act with confidence.\u201d<\/p>\n
As part of RingCentral\u2019s AI roadmap, the company will also use ChatGPT Enterprise to spark new ideas, introduce new efficiencies into the product development process, and better understand its customers.<\/p>\n
Proven Performance, Real Outcomes<\/p>\n
With OpenAI, RingCentral AIR automates customer interactions at scale \u2014 answering calls, scheduling appointments, routing inquiries, and following up through natural, human-like conversations. When a call requires human involvement, intelligence doesn\u2019t stop; it flows seamlessly to employees through AVA, preserving context and accelerating resolution.<\/p>\n
Already trusted by thousands of businesses, AIR delivers measurable results and makes advanced AI accessible to organizations of every size. Adoption has been rapid, with more than 5,000 customers in just two quarters as of the end of September 2025. Televero Health, a leader in behavioral healthcare, achieved a 97% patient satisfaction rate, with AIR playing a key role in that success.<\/p>\n
\u201cUsing RingCentral\u2019s AI Receptionist, the results are undeniable. We saw our monthly appointments increase 14 percent in the first four months, an increase in monthly revenue of more than $200,000. That kind of growth and return on investment is exactly what we need,\u201d said Brian Tucker, Chief Digital Officer, Televero Health.<\/p>\n
Enterprise-Grade Trust, Security, and Responsibility<\/p>\n
Built on RingCentral\u2019s secure, carrier-grade platform, this collaboration ensures that AI is deployed responsibly and at scale. Customer conversations remain protected under RingCentral\u2019s data governance framework and are not used to train public models. With world-class security, privacy, and compliance controls designed for regulated industries, the integration of OpenAI brings the power of generative AI to business communications with safety and reliability at its core.The post RingCentral Drives New Era of Enterprise Voice AI Performance with OpenAI first appeared on AI-Tech Park.<\/p>\n","protected":false},"excerpt":{"rendered":"
RingCentral\u2019s trusted communications enhanced by OpenAI deliver high-fidelity, powerful AI experiences that drive business outcomes RingCentral, Inc.\u00a0(NYSE: RNG), a global leader in AI-powered business communications, today announced it is integrating\u00a0OpenAI\u00a0to advance enterprise-grade voice AI. The effort combines RingCentral\u2019s trusted communications platform with OpenAI frontier models like GPT-5.2 to bring generative…<\/p>\n
The post RingCentral Drives New Era of Enterprise Voice AI Performance with OpenAI<\/a> first appeared on AI-Tech Park<\/a>.<\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-container-style":"default","site-container-layout":"default","site-sidebar-layout":"default","disable-article-header":"default","disable-site-header":"default","disable-site-footer":"default","disable-content-area-spacing":"default","footnotes":""},"categories":[4,1],"tags":[3],"class_list":["post-1440","post","type-post","status-publish","format-standard","hentry","category-ai","category-ai-and-ml","tag-ai"],"yoast_head":"\n