For organizations who are still wedded to the rules and structures of robotic process automation (RPA), then considering agentic AI as the next step for automation may be faintly terrifying. SS&C Blue Prism, however, is here to help, taking customers on the journey from RPA to agentic automation at a pace with which they\u2019re comfortable.<\/p>\n
Big as it may be, this move is a necessary one. Modern workflows are at a level of complexity that outlines what traditional RPA was designed to do, according to Steven Colquitt, VP Software Engineering, SS&C Blue Prism. Unstructured data comes from various sources resembling non-deterministic real-world interactions. \u201cInputs can vary, outcomes can shift and decisions depend on context in real-time,\u201d notes Colquitt.<\/p>\n
Brian Halpin, Managing Director, Automation, SS&C Blue Prism, gives the example of a credit agreement where you might need to get 30 or 40 answers from it. He uses the word \u201canswers\u201d deliberately as opposed to data points to account for the level of reasoning that a large language model (LLM) performs.<\/p>\n
The element of this being a journey continues to resonate, however. \u201cWe\u2019re now saying we\u2019re giving an AI agent the outcome that we want, but we\u2019re not giving it the instructions on how to complete,\u201d says Halpin. \u201cWe\u2019re not saying, \u2018follow step one, two, three, four, five.\u2019 We\u2019re saying, \u2018I want this loan reviewed\u2019 or \u2018I want this customer onboarded.\u2019<\/p>\n
\u201cUltimately, I think that\u2019s where the market will go,\u201d adds Halpin. \u201cIs it ready for that? No. Why? Because there\u2019s trust, there\u2019s regulations, there\u2019s auditability [\u2026] stability, security. We know LLMs are prone to hallucinations, we know they drift, and [if] you change the underlying model, things change and responses get different.<\/p>\n
\u201cThere\u2019s an awful lot of learning to happen before I think companies go fully autonomous and real agentic workflows [are] driven from that sort of non-deterministic perspective,\u201d says Halpin. \u201cBut then, there will be something else, right? There will be another model. So really, it is all a journey right now.\u201d<\/p>\n
SS&C Blue Prism has thousands of customers who have automated processes in place, from centers of excellence (CoEs) to running digital workers in their operations, who they\u2019re hoping to upgrade into the \u201cworld of AI\u201d, as Halpin puts it. Sometimes it\u2019s about connecting two separate areas.<\/p>\n
\u201cIt\u2019s been interesting,\u201d Halpin notes. \u201cAs I talk to [our] customers, I see a common thread among companies right now where, in a lot of cases, AI has been established as a separate unit in a company. You go over to the process automation team, and they\u2019re maybe not even allowed to use the AI.<\/p>\n
\u201cSo, it\u2019s about, \u2018How do you help them get that capability and blend it into their process efficiency and allow them to get to the next 20%, 30% of automation, in terms of the end-to-end process?\u2019\u201d<\/p>\n
As part of this, SS&C Blue Prism is soon to launch new technology which helps organizations build and embed AI agents within workflows, as well as assist with orchestration. Those who attended TechEx Global, on February 4-5 as part of the Intelligent Automation conference, where SS&C Blue Prism participated, got the full story, as well as understanding the company\u2019s ongoing path.<\/p>\n
\u201c[SS&C Technologies] are one of the biggest users of RPA in the world,\u201d adds Halpin. \u201cWe have over three and a half thousand digital workers deployed [across the SS&C estate]. We\u2019re saving hundreds of millions in run-rate benefit. We\u2019ve about 35 AI agents in production attached to those digital workers doing [\u2026] complex tasks, and really, we just want to share that journey.\u201d<\/p>\n
Watch the full interview with Brian Halpin below:<\/p>\n
Photo by Patrick Tomasso on Unsplash
\nThe post SS&C Blue Prism: On the journey from RPA to agentic automation appeared first on AI News.<\/p>\n","protected":false},"excerpt":{"rendered":"
For organizations who are still wedded to the rules and structures of robotic process automation (RPA), then considering agentic AI as the next step for automation may be faintly terrifying. SS&C Blue Prism, however, is here to help, taking customers on the journey from RPA to agentic automation at a pace with which they\u2019re comfortable. [\u2026]<\/p>\n
The post SS&C Blue Prism: On the journey from RPA to agentic automation<\/a> appeared first on AI News<\/a>.<\/p>\n<\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-container-style":"default","site-container-layout":"default","site-sidebar-layout":"default","disable-article-header":"default","disable-site-header":"default","disable-site-footer":"default","disable-content-area-spacing":"default","footnotes":""},"categories":[1,21,55,499],"tags":[3],"class_list":["post-1361","post","type-post","status-publish","format-standard","hentry","category-ai-and-ml","category-artificial-intelligence","category-service-industry-ai","category-techex-events","tag-ai"],"yoast_head":"\n