AI agents enter banking roles at Bank of America
AI agents are starting to take on a more direct role in how financial advice is delivered, as large banks move beyond internal tools and into systems that support real client interactions. Bank of America is now deploying an internal AI-powered advisory platform to a subset of financial advisors, rolled out to around 1,000 financial […]
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Poor implementation of AI may be behind workforce reduction
Many organisations are eroding the foundations of business – productivity, competitiveness, and efficiency. This is happening due to poor implementation of human-AI collaboration, according to cloud data and AI consultancy, Datatonic. The company says in the next phase of enterprise AI, success will come from carefully-governed and designed AI that works alongside humans in “human-in-the-loop […]
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How Amul is using AI dairy farming to put 36 million farmers first
AI dairy farming has found its most ambitious deployment yet – not in a Silicon Valley lab nor a European agri-tech campus, but in the villages of Gujarat, India, where 36 lakh (3.6 million) women milk producers are now being served by an AI assistant named Sarlaben. Amul, the world’s largest dairy cooperative, has launched […]
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AI: Executives’ optimism about the future
The most rigorous international study of firm-level AI impact to date has landed, and its headline finding is more constructive than many expected. Across nearly 6,000 verified executives in four countries, AI has delivered modest aggregate shifts in productivity or employment over the past three years. The measured impact reflects the early phases of deployment […]
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AI use surges at Travelers as call centre roles reduce
Mid-January saw insurance company, Travelers, announce a new deal that empowers 10,000 engineers and data scientists with AI assistants. However, less than two weeks on, Travelers’ leadership explained that the company’s true competitive advantage lies in expertise, not AIs alone, believing this is what will drive longer-term profit growth. According to Travelers’ chief executive officer […]
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Gallup Workforce shows details of AI adoption in US workplaces
Artificial intelligence has moved into the US workplace, but its adoption remains uneven, fragmented, and tied to role, industry, and organisation. Findings from a Gallup Workforce survey covering the period to the end of December 2025 show how employees use AI, who benefits most from it, and where areas of uncertainty remain. The findings draw […]
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Modernising apps triples the odds of AI returns, Cloudflare says
For many organisations, the AI debate has moved on from whether to adopt the technology to a harder question: why do the results feel uneven? New tools are in place, pilots are running, and budgets are rising, yet clear AI returns remain elusive. According to Cloudflare’s 2026 App Innovation Report, the difference often has less […]
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Anthropic’s usage stats paint a detailed picture of AI success
Anthropic’s Economic Index offers a look at how organisations and individuals are actually using large language models. The report contains the company’s analysis of a million consumer interactions on Claude.ai, plus a million enterprise API calls, all dated from November 2025. The report notes that its figures are based on observations, rather than, for example, […]
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Gates Foundation and OpenAI test AI in African healthcare
Primary healthcare systems across parts of Africa are under growing strain, caught between rising demand, chronic staff shortages, and shrinking international aid budgets. In that context, AI is being tested in healthcare less as a breakthrough technology and more as a way to keep basic services running. According to reporting by Reuters, the Gates Foundation […]
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How Shopify is bringing agentic AI to enterprise commerce
Shopify is enhancing core enterprise commerce workflows with agentic AI, automating operations while expanding sales channels. The adoption of generative AI in commerce has largely centred on customer support chatbots and basic content generation. Shopify’s Winter ‘26 Edition, titled Renaissance, pushes this technology toward agentic commerce where AI systems actively manage workflows, configure infrastructure, and […]
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