Intuit, Uber, and State Farm trial AI agents inside enterprise workflows
The way large companies use artificial intelligence is changing. For years, AI in business meant experimenting with tools that could answer questions or help with small tasks. Now, some big enterprises are moving beyond tools and into AI agents that can actually do work across systems and workflows, not just answer prompts. This week, OpenAI […]
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AI Expo 2026 Day 2: Moving experimental pilots to AI production
The second day of the co-located AI & Big Data Expo and Digital Transformation Week in London showed a market in a clear transition. Early excitement over generative models is fading. Enterprise leaders now face the friction of fitting these tools into current stacks. Day two sessions focused less on large language models and more […]
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OpenAI’s enterprise push: The hidden story behind AI’s sales arms race
As OpenAI races toward its ambitious US$100 billion revenue target by 2027, the ChatGPT maker is reportedly building an army of AI consultants to bridge the gap between cutting-edge technology and enterprise boardrooms—a move that signals a fundamental shift in how AI companies are approaching the notoriously difficult challenge of enterprise adoption. According to industry […]
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AI Expo 2026 Day 1: Governance and data readiness enable the agentic enterprise
While the prospect of AI acting as a digital co-worker dominated the day one agenda at the co-located AI & Big Data Expo and Intelligent Automation Conference, the technical sessions focused on the infrastructure to make it work. A primary topic on the exhibition floor was the progression from passive automation to “agentic” systems. These […]
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How Cisco builds smart systems for the AI era
Among the big players in technology, Cisco is one of the sector’s leaders that’s advancing operational deployments of AI internally to its own operations, and the tools it sells to its customers around the world. As a large company, its activities encompass many areas of the typical IT stack, including infrastructure, services, security, and the […]
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Apptio: Why scaling intelligent automation requires financial rigour
Greg Holmes, Field CTO for EMEA at Apptio, an IBM company, argues that successfully scaling intelligent automation requires financial rigour. The “build it and they will come” model of technology adoption often leaves a hole in the budget when applied to automation. Executives frequently find that successful pilot programmes do not translate into sustainable enterprise-wide […]
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FedEx tests how far AI can go in tracking and returns management
FedEx is using AI to change how package tracking and returns work for large enterprise shippers. For companies moving high volumes of goods, tracking no longer ends when a package leaves the warehouse. Customers expect real-time updates, flexible delivery options, and returns that do not turn into support tickets or delays. That pressure is pushing […]
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Klarna backs Google UCP to power AI agent payments
Klarna aims to address the lack of interoperability between conversational AI agents and backend payment systems by backing Google’s Universal Commerce Protocol (UCP), an open standard designed to unify how AI agents discover products and execute transactions. The partnership, which also sees Klarna supporting Google’s Agent Payments Protocol (AP2), places the Swedish fintech firm among […]
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How SAP is modernising HMRC’s tax infrastructure with AI
HMRC has selected SAP to overhaul its core revenue systems and place AI at the centre of the UK’s tax administration strategy. The contract represents a broader shift in how public sector bodies approach automation. Rather than layering AI tools over legacy infrastructure, HMRC is replacing the underlying architecture to support machine learning and automated […]
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AI use surges at Travelers as call centre roles reduce
Mid-January saw insurance company, Travelers, announce a new deal that empowers 10,000 engineers and data scientists with AI assistants. However, less than two weeks on, Travelers’ leadership explained that the company’s true competitive advantage lies in expertise, not AIs alone, believing this is what will drive longer-term profit growth. According to Travelers’ chief executive officer […]
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