Zendesk Expands AI Agents with Proposed Forethought Acquisition
Proposed acquisition positions Zendesk to lead the agentic service era, projecting 2026 as the year AI agents will surpass human service Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this transition, the company today announced it...
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Ai2: Building physical AI with virtual simulation data
Virtual simulation data is driving the development of physical AI across corporate environments, led by initiatives like Ai2’s MolmoBot. Instructing hardware to interact with the real world has historically relied on highly expensive and manually-collected demonstrations. Technology providers building generalist manipulation agents typically frame extensive real-world training as the basis for these systems. For some […]
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